Claims workflow integration
Adjuster copilot governance kit
Policies, logging, and UX patterns for LLM-assisted drafting inside regulated claims notes.
- Duration
- 8 weeks
- Format
- Weekly working sessions + policy desk review
- Indicative fee
- ₩27,400,000
Overview
Generative assistants need different guardrails than numeric models. We help you define allowed contexts, redaction flows, and supervisor review triggers that fit Korean market expectations.
What is included
- Policy template for acceptable assistant use cases
- Redaction checklist for PII adjacent to claim narratives
- Prompt library versioning tied to release tags
- Logging schema that balances forensic needs with storage cost
- Incident triage path for incorrect assistant outputs
- Training deck for team leads
- Pilot KPIs that avoid vanity “time saved” metrics
Outcomes you can inspect
- Documented go/no-go criteria for expanding assistant scope
- Supervisor sampling plan with realistic staffing impact
- Starter prompt library aligned to your tone standards
Mira Lee
Client success lead with prior experience rolling out assistive tools to large adjuster populations.
FAQ
No. We integrate with providers you select under your enterprise agreements.
We facilitate change impact sessions with scripts grounded in actual task analysis; we do not negotiate labour agreements.
Final liability decisions and customer-facing denials remain human-owned in every design we sign off.
Experience notes
“The logging schema was dense but worth it—legal finally saw how we would reconstruct a bad answer.”
“Wanted more sample clauses for vendor DPAs; they pointed us to external counsel rather than improvising, which was the right call.”