First
Claims-native deployment playbooks.
Week 1 → inventory signals; Week 3 → adjuster-safe routing story.
Request the alignment map
Drop a work email plus the carrier or TPA you represent. If you are a vendor building for insurers, mention the platform you support so we route you correctly. There is no automated gate with trick questions—just enough context for a human to decide whether a discovery workshop makes sense. We answer with plain language about what a claims ML deployment program covers, what stays on your side, and how timelines usually compress once IT and claims share the same integration map. If your organisation blocks external calendars, we can start async. Fields you add after the first step help us avoid rescheduling loops later, which is nicer for your operations calendar and for ours.
Outcome-led
Launch reliable ML inside claims operations
- Q1 — Shadow scoring or intake lane scoped to one LOB.
- Q2 — Integration contracts drafted with your core vendor.
- Q3 — Monitoring hooks tied to adjuster screen journeys.
- Q4 — Governance pack your risk forum can reuse.
Signals from recent programmes
9
Active package blueprints
94%
Surveys citing clarity of next step
18
Median days to integration map
6
Disciplines in each squad
0
Forced overnight cutovers
Why teams shortlist us
Next
Production-first integration design.
Batch windows named honestly; no fantasy real-time.
Then
IT ↔ operations translation layer.
Shared RACI before procurement haggling begins.
Use-case columns
SIU lead
Escalate triage without new desktop tabs.
COO office
Sequence legacy decoupling before ML spend.
Platform lead
Contract tests across workflow engines.
Data science
Leakage-aware backtests tied to close patterns.
Pick the friction you feel first
Kanban lanes stay terse on purpose—each maps to a workshop block.
Case notes from recent lanes
Rotate through anonymised and named reflections—each ties to a consulting package module.
Their intake runway workshop exposed duplicate OCR contracts we were paying for twice. Politically awkward but factually correct.
Discovery call agenda
The first call is not a pitch deck recital. You will walk away knowing which integration seams are blocking ML value today, how your peers sequence shadow scoring versus intake automation, and what evidence your risk forum typically asks for before funding a second phase. We map the next three meetings—not twelve—so your teams can decline busywork. If Korea-specific regulatory references matter, we bring those citations without pretending to be outside counsel. If you are a vendor, we clarify partner boundaries so you do not over-promise to carriers. Finally, you get a candid yes/no on whether our consulting packages fit your horizon or whether an internal reset should happen first.
- • Stack reality vs aspirational diagrams
- • Adjuster journey touchpoints that need monitoring first
- • RACI gaps between claims, IT, and procurement
- • Suggested pilot fee band aligned to scope